Brarista
Role
Product & Brand Designer
Credits
Tools
Figma
Framer
MongoDB
Tellet
Notion & Clickup
Overview
As Brarista's chatbot grew in adoption, managing client conversations and feedback became increasingly fragmented, being spread across Trello, WhatsApp, and ClickUp. I experienced firsthand the inefficiencies of switching between platforms and the lack of a central place to track our chatbot’s performance.
This case study walks through how I identified these challenges, designed a solution that speaks to both operational efficiency and client confidence, and shaped a product that brings both human and AI touchpoints into one cohesive experience.
About
Brarista is the world's first AI-powered bra-fitting chatbot platform, merging advanced AI with professional fitting expertise to tackle one of retail's most persistent challenges of incorrect bra sizing. By tackling the problem of lingerie returns caused by poor fit, Brarista help retailers reduce churn rates, and enhance customer satisfaction.
Designed as a seamless B2B integration for retail clients’ e-commerce platforms, Brarista offers a fully branded experience.